About this Course
Design solutions that put people first
Innovation does not just mean building a technology that has never been seen before. It is also about taking something old, a process, a service, a tool, and transforming the way it is used into something innovative, creatively. Quite often we look at problems from the same lens they were created in the first place so of course creativity is lacking.
Design thinking is about creatively tackling real-world problems, inspired by what seems at first a simple approach of tackling human problems around three stages: Is the solution feasible, can the solution be implemented, and is the resulting solution desirable by those experiencing the problem. In understanding people who are experiencing a problem, observation becomes the key. Why they do what they do, how they do it, what issues do they confront and how can a new approach change the experience into a positive one.
The difficulty of implementing design thinking on a problem begins with the first step in the methodology: observation. Those using the approach feel compelled to come up with a solution quickly and in isolation prior to understanding the human experience. Each subsequent step in its totality is all experimentation, and often that can feel uncomfortable. Empathizing with the user, prototyping solutions, iterating, all before implementing. And the process may move through these steps often.
In Tom Kelley’s book The Art of Innovation: Lessons in Creativity from IDEO, he describes the steps of human-centered design as if it were simple and straightforward. We know it isn’t, however it is transferrable.
Human-Centered Design for Social Impact is a new course, taught completely online. Offered by Claremont Lincoln University, and taught by Leonard Medlock, this course intersects the theoretical with the practical. The challenge, or problem to be presented is one that is pertinent to the industry of the participants. Videos, working papers, worksheets and contact with the instructor allow the participants to meet on their own time, completely online or on-the-ground, using the material from the course.